Insurance Claims Intake Agent That Collects FNOL Details and Routes Urgent Cases

Designed a first-notice-of-loss voice workflow that captures structured claim details, documents evidence, and speeds up adjuster review. Challenge: An insurance operation needed faster first-notice-of-loss intake after accidents, storms, and property incidents. Human agents collected inconsistent information, photo evidence arrived through scattered channels, and adjusters often had to Results: Intake time fell 58%, complete claim packets rose to 83%, and adjusters spent less time chasing missing information. Customers could report claims after hours without waiting for a live agent.