Mortgage Document Collection Automation That Speeds Up Loan Packaging

Built an AI workflow that chases missing borrower documents, checks completeness, and keeps loan officers updated automatically. Challenge: A mortgage team was slowed down by document collection and borrower follow-up. Processors manually checked uploads, chased missing pay stubs and bank statements, renamed files, updated loan officers, and re-requested unclear documents. Bott Results: File completion accelerated 42%, processors saved 19 hours per week each, and borrowers received clearer reminders. The team submitted cleaner packages to underwriting with fewer avoidable back-and-forth loops.