AI Receptionist vs Answering Service: Which Captures More Leads?

Answering services add human coverage, but AI receptionists can answer instantly, follow booking rules, send confirmations, and update CRM. The best choice depends on call complexity and whether callers need action or human nuance. Decision rules: Use AI when most calls are repeatable and need booking, routing, or CRM updates. Use an answering service when callers regularly need human judgment. Use a hybrid model when AI should answer first and humans should handle exceptions.