How we build production voice AI agents

1. Audit the workflow: Map call volume, lead sources, manual steps, tools, business rules, and the outcome that matters most. 2. Design the agent: Create call flows, fallback paths, escalation rules, prompts, scripts, and success metrics before building. 3. Connect the systems: Integrate phone, CRM, calendar, SMS, support desk, forms, dashboards, and internal notifications. 4. Launch with monitoring: Review transcripts, measure conversion, tune scripts, and improve routing based on real calls.