Should I choose a platform or an agency?

Choose a platform if you have implementation capacity. Choose an agency when you need the workflow shipped and optimized.

What is the most important vendor question?

Ask how the system handles failure, uncertainty, transfers, and real CRM updates.

Voice AI Vendor Comparison Checklist

Voice AI vendors can look similar in demos. This checklist helps buyers compare what matters after launch. Comparison areas: Use the same questions for every vendor or agency. Latency, Voice quality, Call control, Integrations, Monitoring, Support, Security, Pricing Red flags: Beware of vendors that only show polished demos and cannot explain failure handling. No CRM plan, No fallback strategy, No transcript review, No escalation rules