Home Services Dispatch Agent That Qualifies Jobs and Sends Techs the Right Context

Built a voice and SMS dispatcher for HVAC, plumbing, and electrical enquiries that books jobs, collects photos, and alerts technicians. Challenge: A regional home-services operator needed to handle emergency calls, quote requests, and routine maintenance bookings across multiple branches. Dispatchers were switching between phone, scheduling software, spreadsheets, and technician text Results: Job booking time dropped 53%, lead qualification improved 29%, and the business stopped losing emergency calls during peaks. Technicians received cleaner pre-job context, which reduced back-and-forth calls and improved first-visit completio