Property Management Maintenance Triage Agent That Prioritizes Tenant Requests

Created an AI maintenance intake system that classifies repair urgency, gathers evidence, and dispatches vendors faster. Challenge: A property manager handling hundreds of units received maintenance requests through phone, email, portal forms, and text. Staff manually classified urgency, asked tenants for photos, contacted vendors, and answered status calls. True emerge Results: Triage time fell 61%, status calls dropped 48%, and vendors received better work orders with photos and access instructions. Emergency issues were surfaced faster while routine repairs moved through a consistent workflow.