Restaurant Reservation Voice Agent That Handles Bookings, Waitlists, and FAQs

Launched a natural voice reservation agent for a hospitality group to answer calls, manage table availability, and reduce front-of-house interruptions. Challenge: A restaurant group was missing reservation calls during service rushes. Staff were answering questions about menus, allergies, parking, events, table availability, and opening times while also serving guests in person. No-shows were high be Results: The agent handled 79% of inbound call volume, reduced no-shows by 31% through automated confirmations, and gave the front-of-house team uninterrupted time with in-person guests. The group also captured more private-event leads because calle