Shopify AI Support Chatbot That Reduced Repetitive Tickets by 54%

Built a Shopify-connected AI support chatbot that answers order, shipping, returns, and product questions while escalating exceptions to humans. Challenge: A Shopify brand was overwhelmed by repetitive support tickets about order status, shipping, returns, sizing, and product compatibility. Agents spent most of their time answering questions already covered in policies and product pages. Results: Repetitive support tickets dropped 54%, shoppers received 24/7 answers, and human agents received better context for exceptions. The brand preserved human support for complaints, refunds, and edge cases while automating routine questions.