A bilingual AI receptionist for immigration law firms that answers in English and Spanish, books consultations, and routes detention and deadline emergencies to attorneys.
Why calls matter for immigration law firms
Immigration firms field calls in many languages, often from people anxious about deadlines, detention, or a family member's status. Many call after hours, and many call several firms. The firm that answers clearly, in the caller's language, usually gets the consultation.
An AI receptionist answers every call in English or Spanish, and other languages as needed, books consultations, gives existing clients general next steps, and routes urgent matters such as detention to an attorney immediately. It never gives legal advice.
Common call types
- New consultation requests
- Detention and removal emergencies
- Existing client questions
- Document and appointment reminders
- Payment and fee questions
- Calls in Spanish and other languages
Relevant automations
- Bilingual answering
- Consultation booking
- Urgent matter routing
- Document checklists by text
- CRM and case management updates
Business outcomes to measure
- Answer callers in their own language
- Book consultations after hours
- Get urgent matters to attorneys fast
- Reduce routine status calls for staff
What a call sounds like
An illustrative example of a typical call. Your receptionist follows your own rules, services, and wording.
- AI receptionist
- Thanks for calling Rivera Immigration Law, I'm the virtual assistant. Para español, diga 'español.' How can I help?
- Caller
- I want to apply for my wife's green card. She lives in Mexico.
- AI receptionist
- I can book a consultation with an attorney. Is there any deadline, court date, or interview coming up?
- Caller
- No, nothing yet.
- AI receptionist
- Thanks. I have consultations Monday at 11 a.m. or Wednesday at 5 p.m., by phone or in person. Which do you prefer?
- Caller
- Wednesday by phone.
- AI receptionist
- You're booked. I'll text you the details and a list of documents to have ready. The attorney will answer your legal questions on the call.
What the AI receptionist asks
- Which language do you prefer?
- Is this about you or a family member?
- What kind of matter is it: a family petition, work visa, citizenship, asylum, removal defense, or something else?
- Is anyone detained, or is there an upcoming court date, interview, or deadline?
- Have you worked with an attorney on this before?
- What is the best phone number and time to reach you?
Urgent calls go straight to a person
A family member detained by immigration authorities
Routed to an attorney or the on-call contact immediately, with the person's name, date of birth, and location if known.
Upcoming hearings, interviews, or filing deadlines
Flagged as a priority, with the date captured for the legal team.
Callers who paid a non-lawyer for immigration help
Routed to an attorney, since these situations often need urgent review.
Works with your software
- Docketwise
- INSZoom
- Clio
- MyCase
- Lawmatics
We connect through each vendor's API, webhooks, or a workflow tool. What is possible depends on your plan and the vendor's API access, which we confirm before quoting.
What to get right
- Only attorneys and accredited representatives give legal advice. The receptionist explains the process and books consultations.
- Offer callers their preferred language from the first sentence.
- Callers may worry about how their information is used. Explain it plainly, and tightly restrict access to recordings and transcripts.
- Never promise outcomes, timelines, or approvals.
Implementation approach
- Define practice areas, consultation types, and fees.
- Write bilingual scripts with your attorneys and staff.
- Connect your case management or intake CRM.
- Launch and review calls in each language separately.
What it costs
Focused automations such as missed-call recovery typically cost $2,000 to $5,000 to build. A production AI receptionist with booking, CRM updates, and call transfers typically costs $5,000 to $15,000, plus monthly usage for calls and texts. Every quote is fixed-scope and in US dollars. See pricing details.
Frequently asked questions
Can an AI receptionist answer in Spanish?
Yes. It can greet callers in English and Spanish and continue in the caller's language. Other languages can be added.
Will it give immigration advice?
No. It books consultations and shares general process information. Legal advice comes from your attorneys.
How does it handle detention calls?
It collects the person's details and transfers or alerts an attorney immediately, following your on-call rules.
Does it work with Docketwise or Clio?
We connect through the vendor's API or a workflow tool, subject to your plan and the vendor's API access.
Can it remind clients about documents and appointments?
Yes, by text or call, in the client's preferred language.